Dolby Axon SupportGeneral Questions
Dolby Axon Desktop Client Support Center
Welcome to the Dolby Axon support center. Please use the links on the left to help you learn more about Dolby Axon and to help you troubleshoot any related problems.
If you have any questions or feedback, you have the following options:
Can I use Dolby Axon in a virtual machine such as VMWare?
Dolby Axon can run in a virtual machine but the performance is not great and audio problems can occur.
Can my friends use my permanent chats when I'm offline?
Yes, they can. Your permanent chats are always available to the friends that you have invited, whether you are online or not.
Does the limit of 50 users in a chat include all invited users or is the limit for users currently active in the chat?
The limit of 50 users only applies to the number of simultaneous users in the chat at one time. The limit for invited users is 150.
How do I change or reset my password?
Use the Change Password item in the Tools menu of the Dolby Axon desktop client to change your password. To retrieve a lost password, click on the "Retrieve Lost Password" link in the Sign In dialog.
How do I create a new account for Dolby Axon?
New accounts for Dolby Axon can be created via a link in the desktop client. Download the Dolby Axon desktop client from http://axon.dolby.com and install it on your computer. Then launch the client and click the sign in button. You will be prompted to either sign in or create a new account.
I have a headset that features Dolby Headphone technology. What are the optimal settings for compatibility with the Dolby Axon desktop client?
Congrats on purchasing a great headset! Your headset features the same Dolby Headphone technology that is also built into the Dolby Axon desktop client. If you are a Dolby Axon Surround Pass subscriber you should set your Audio Options to 5.1 Surround Sound for the best results. By allowing your headset to perform the Dolby Headphone processing you will get surround sound for both game sound and Dolby Axon voice chat.
You can find the settings in the Dolby Axon desktop client by going to Options in the Tools menu. Then click on the Audio Options tab and change the Output Format to 5.1 Surround Sound.
I see that the Dolby Axon desktop client is now free. What about the $20 I paid for my active subscription?
We have decided to refund all users with active Surround Pass subscriptions. You should be receiving a refund within approximately 14 days from May 19th 2011. The refund will appear on the same credit card that you used to pay for your Dolby Axon Surround Pass subscription. If you have a question or need help please email firstname.lastname@example.org.
Is there a Mac version of the Dolby Axon desktop client?
There sure is! We launched our Mac version on May 19th 2011. Visit http://axon.dolby.com to grab it.
Why does my voice sound so bad on Windows 10?
Dolby Axon performs sofisticated audio processing on the audio captured from the microphone, but sometimes Windows (or other software) can modify or pre-process the audio before it is being handed to Dolby Axon. This can result in poor quality or distorted voice recording. This has been seen to happen more often to Windows 10 users in particular, and the solution has been to disable Windows 10's microphone enhancements. You can do this by going to Control Panel - Sound - Recording - Microphone - Properties - Enhancements, and ticking the Disable all enhancements checkbox.
I have just installed Axon on my Windows PC and it is crashing. What is wrong?
If you are experiencing crashes, make sure you keep your Windows, antivirus, and audio drivers all up to date. In many cases we have received reports of crashes that in the end are due to out-of-date software, or other configuration issues.
I have just installed Axon on my Mac and it won't run. What is wrong?
Keep in mind that the current version of Axon is designed to work Mac OS X 10.6 (Snow Leopard) and above.
I try to sign in but it says "Could not contact server".
In the vast majority of the cases, a simple configuration problem is the cause of connectivity issues. Here is a list of things to try:
Dolby Axon's overlays don't seem to work on game 'X'.
Our overlays now support DirectX 9, 10 and 11, but only on 32-bit games. Additionally, different games have different ways of rendering their graphics, which results in some games not showing our overlays. You are welcome to drop us an email whenever you find overlays don't work with a specific game, so we can look into and potentially fix it.
How do I find the IP-address and port of a chat I have created in Dolby Axon to invite my friends?
In Dolby Axon you don't need the IP-address and port of a chat to invite your friends. Just add your friends as friends in Axon (
How do I test my headset or speakers?
First go to the
How do I test my microphone?
First go to the
I can't hear some people in my voice chat even though they are speaking.
If you can't hear other people, the most likely problem is that you have muted them or that they are in a different room. Also make sure that your output is working by using the output test in
I can't open a voice chat.
To invite someone to a voice chat they need to be added as your friend and they need to have authorized the request.
I can't see the 'Remember this account' and 'Sign in automatically when client starts' tick boxes on the Sign in window.
The problem is most likely the DPI setting for your display in Windows. Right click on the desktop and go to
I don't hear any sound in my headset.
First go to the
I hear a loud echo over my headset while listening to other Axon users.
When using Axon on Windows XP: The Wave Out Mix or Mono Out options under Recording Control may have been selected.
Make sure that the Recording Control option for Microphone is selected (check box = checked) as located in Control Panel / Sounds and Audio Device Properties / Sound Recording / Advanced.
I hear people on my speakers instead of my headset
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